Shipping Policy

Thank you for choosing to purchase a piece from Kath Williams Art. Every order is prepared, packaged and dispatched with great care to ensure it arrives safely.

Processing Times

Jewellery and artwork are usually dispatched within 2–3 working days of receiving your order with the exception of 40×50cm giclée prints which are printed to order and so can take 6-8 working days to be dispatched.

If your order includes a commissioned piece or an item made to order, the estimated completion and dispatch time will be discussed with you before work begins.

Please note that processing times may occasionally be longer during busy periods or around public holidays. If this happens, I will let you know as soon as possible.

UK Shipping

Orders under the value of £50 are sent using Royal Mail First Class . Orders over the value of £50 are sent using Royal Mail Tracked 24 .

You will receive confirmation once your order has been dispatched and, where applicable, tracking details.

While every effort is made to dispatch and deliver orders promptly, delivery times provided by Royal Mail are estimates and cannot be guaranteed.

International Shipping

Unfortunately, I am unable to routinely offer international shipping through my website at this time.

If you are based outside the UK and are interested in purchasing a piece of artwork or jewellery, please get in touch before placing your order. I will be happy to discuss whether shipping to your location is possible and provide a quotation for delivery costs.

Please note that if international shipping is arranged, the purchaser is responsible for any customs duties, import taxes or other fees that may be charged by their destination country.

Packaging

Every order is carefully packaged to protect your purchase during transit while using recyclable or environmentally responsible packaging wherever possible.

If your purchase is intended as a gift, please let me know when placing your order and I will be happy to include a handwritten gift message at no additional cost.

Delivery Address

Please ensure that the delivery address you provide is complete and accurate.

I cannot accept responsibility for delays, loss or additional delivery costs resulting from incorrect or incomplete address information supplied at the time of ordering.

Lost or Delayed Deliveries

Once your order has been dispatched, responsibility for delivery rests with Royal Mail. However, if your parcel has not arrived within the expected delivery time frame, please contact me and I will do everything I can to help resolve the issue.

Royal Mail have procedures for investigating delayed or missing parcels, and I will assist you with these where appropriate.

Damaged Parcels

If your parcel arrives damaged, please contact me within 48 hours of delivery, including photographs of both the packaging and the item.

This will help me make a claim with Royal Mail and arrange an appropriate resolution as quickly as possible.

Collection

Collection from my studio may be available by prior arrangement. Please contact me before placing your order if you would prefer to collect your purchase.

Questions

If you have any questions about shipping, delivery times or packaging before placing your order, please don't hesitate to get in touch. I'm always happy to help.